Returns & Exchanges
At Capy, we want you to love your fashion finds, which is why we offer a 30-day hassle-free return window for all items in their original condition. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a quick and easy resolution.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is unworn.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing